Frequently Asked Questions

Are you a clearance company?

Our team are experts in dealing with hoarders and their hoarded properties. We won’t just go into a property and clear it out. We take time and pride in sorting items with the occupier and retaining items to make their home a home.

Who do you work with?

We work with the public, councils, housing associations, solicitors, health professionals and estate agents.

Are you are registered waste carrier?

Yes. We have a permit to transfer waste from the Environment Agency.

Can I Email or text you photo’s of the property to be de cluttered?

Yes. All of our details for this are at the bottom of the page or hit the contact us button at the top of the page.

When can you complete the work?

We generally need 48 hours notice due to our busy diary.

When do you work and where?

We work 7 days a week at a time convenient to you. We cover London, Surrey, Sussex, Kent, Essex, Hampshire, Wiltshire, Berkshire, Buckinghamshire, Oxfordshire, Gloucestershire, Herefordshire, Worcestershire, Shropshire and Wales. *

Do you clean the property after or during the de clutter?

We offer a price for a deep clean of the property once de clutter work has finished. However we will always make sure we leave no mess created by ourselves. Please request a deep clean at time of quote.

Do I have to be at the property prior to commencement or during the de-clutter..?

We don’t require anyone to be there unless they would like to be. In some instances we understand this can be a very difficult and upsetting time for the occupiers. We can get keys and entrance codes from you or keys holders prior commencement of de clutter.

What happens if you find valuables in the property?

We will always make sure these are left in a safe place in the property or returned to the occupier.

What happens to all of your mail/paperwork with personal detail’s?

We will ensure all of your mail/paperwork with personal details if not wanted is destroyed in a safe manner. We take great pride in ensuring that identity theft and fraud can’t take place.

Can you help me transfer items I would like to keep?

We can transfer items to storage or other abode. If moving items to storage please bear in mind some have restricted opening times. Please state this at time of getting quote.

Do you de clutter gardens and out buildings?

Yes we do. When people hoard this can take place in any part of the property.

What vans to you use?

We have a high roofed Transit van and a smaller Transit. These all meet ULEZ government standards. For the larger jobs we also have various other methods at our disposal. All of our van’s are also unmarked.

Are your staff DBS check?

Yes. All of our staff have passed all DBS checks.

*Please bear in mind many recycling centres are half day or shut weekends this could delay Sunday works.